Welcome to the FAQ section of Toddra.
We’ve answered some of the most common questions about ordering, shipping, payments, returns, and customer support to help make your shopping experience simple and transparent.

Orders

How Do I Place An Order?

Simply browse our website, add your preferred items to the cart, and proceed to checkout using the secure ordering process.

Can I Cancel Or Change My Order?

If your order has not yet been processed or shipped, we may be able to assist with modifications or cancellations. Please contact our support team as soon as possible after placing your order.

Will I Receive An Order Confirmation?

Yes. After your order is successfully placed, you will receive a confirmation email with your order details.

If you do not receive the email, please check your spam or junk folder.

Shipping

Where Do You Ship?

We currently ship within the United States only.

How Long Does Shipping Take?

Estimated delivery times are:

• Handling Time: 1–2 business days

• Transit Time: 4–6 business days

Most orders arrive within 5–8 business days.

Do You Offer Free Shipping?

Yes. We offer free shipping on orders over $100 USD.

Orders below $100 USD are charged a flat shipping fee of $15 USD.

How Can I Track My Order?

Once your order ships, you will receive a shipping confirmation email with available tracking information.

Payments

What Payment Methods Do You Accept?

We accept secure payment methods available during checkout, including major credit cards, debit cards, and other trusted payment options depending on availability.

Is My Payment Information Secure?

Yes. Our website uses secure encryption and trusted payment processing technologies to help protect your personal and payment information.

Returns & Refunds

What Is Your Return Policy?

We accept returns within 30 days of delivery for eligible items.

Can I Return Non-Defective Products?

Yes. We accept returns for both defective and non-defective products as long as the items are unused and in new condition.

Who Pays For Return Shipping?

Customers are responsible for return shipping costs.

A flat return shipping fee of $20 USD applies to approved returns.

How Long Does It Take To Receive A Refund?

Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.

Do You Accept Exchanges?

Yes. We accept exchanges for eligible products within the return period.

Please contact our support team before sending back an item for exchange.

Contact Us

Address: 6844 Bardstown Rd, #2361 Louisville, KY 40291, USA
Email: support@toddra.com
Phone: +1 (866) 890-1435
Mon – Fri | 9:00 AM – 5:00 PM (EST)