Welcome to Toddra.
We value every customer and want you to feel confident when shopping with us. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

Please read the following policy carefully before initiating a return.

Returns

30-Day Return Window

We accept returns within 30 days of the delivery date.

Returns are accepted for:

• Defective products

• Damaged items

• Incorrect items received

• Non-defective products in new condition

To be eligible for a return, products must be unused, in original condition, and include all original packaging and accessories.

Product Condition Requirements

To qualify for a refund or exchange:

• Items must be new and unused

• Products must not show signs of wear, damage, or alteration

• Original packaging should be included whenever possible

Toddra reserves the right to refuse returns that do not meet these conditions.

Exchanges

We gladly accept exchanges for eligible products within the 30-day return period.

If you would like to exchange an item, please contact our customer support team before sending the product back so we can assist you with the process.

Return Process

Step 1 – Contact Our Support Team

Before returning an item, please contact us with:

• Your order number

• Reason for the return

• Photos of the product if damaged or defective

Contact Email

support@toddra.com

Step 2 – Return The Item

After approval, please mail your return to the following address:

Return Address

Toddra
6844 Bardstown Rd, #2361
Louisville, KY 40291
USA

Return Shipping Costs

Customers are responsible for return shipping costs.

A flat return shipping fee of $20.00 applies to all approved returns unless otherwise stated.

We recommend using a trackable shipping service, as Toddra is not responsible for lost or damaged return shipments.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

Refund Details

• No restocking fees

• Refunds are issued to the original payment method

• Refund processing time: within 7 business days

Depending on your financial institution, additional processing time may apply before the refund appears in your account.

Damaged Or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Our support team will work quickly to resolve the issue and provide an appropriate solution.

Non-Returnable Situations

Returns may not be accepted in the following situations:

• Products returned after 30 days

• Used or damaged items caused by customer misuse

• Missing original packaging or accessories

• Unauthorized returns without prior contact

Contact Us

Address: 6844 Bardstown Rd, #2361 Louisville, KY 40291, USA
Email: support@toddra.com
Phone: +1 (866) 890-1435
Mon – Fri | 9:00 AM – 5:00 PM (EST)