As Hamm, we produce all our products by hand workmanship using natural and high quality materials. Due to the natural structure of the wood, color and texture may differ from the visual.

Welcome to Toddra.
We are committed to providing a reliable and transparent shipping experience for all customers across the United States. Please review the information below to better understand how we process and deliver orders.

Shipping Area

We currently ship within the United States (USA) only.

Order Processing

Order Cut-Off Time

Orders placed before 03:00 PM (EST) are typically processed on the same business day.

Orders submitted after the cut-off time, on weekends, or during holidays will be processed on the next business day.

Handling Time

Our standard order handling time is:

• 1–2 business days
• Processing days: Monday to Friday

During high-demand periods, processing times may occasionally be slightly extended.

Shipping & Delivery Time

Standard Shipping

Estimated transit time after dispatch:

• 4–6 business days
• Shipping days: Monday to Friday

Total Estimated Delivery Time

Including processing and shipping, most orders arrive within:

5–8 business days

Please note that delivery times may vary depending on your location, weather conditions, holidays, or carrier-related delays.

Shipping Costs

Free Shipping

We offer free standard shipping on all orders over $100 USD within the United States.

Flat Rate Shipping

For orders under $100 USD, a flat shipping fee of:

$15 USD

will be applied at checkout.

Shipping Carriers

We work with trusted shipping carriers in the United States to ensure dependable delivery service.

Depending on your location and order details, shipments may be delivered through carriers such as:

• USPS
• UPS
• FedEx
• DHL Ecommerce

Carrier selection may vary based on shipping destination and logistics availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Please allow a short period for tracking updates to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Toddra is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.

Delayed Or Lost Shipments

While we work hard to ensure timely delivery, occasional delays may occur due to:

• Carrier disruptions
• Severe weather
• Public holidays
• High shipping volume

If your package appears delayed or lost, please contact our customer support team and we will gladly assist you.

Damaged Packages

If your package arrives damaged, please contact us immediately with photos of the packaging and product so we can review the issue and help resolve it quickly.

Currency

All prices displayed on Toddra are listed and processed in United States Dollars (USD).

Welcome to Toddra.
We value every customer and want you to feel confident when shopping with us. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

Please read the following policy carefully before initiating a return.

Returns

30-Day Return Window

We accept returns within 30 days of the delivery date.

Returns are accepted for:

• Defective products
• Damaged items
• Incorrect items received
• Non-defective products in new condition

To be eligible for a return, products must be unused, in original condition, and include all original packaging and accessories.

Product Condition Requirements

To qualify for a refund or exchange:

• Items must be new and unused
• Products must not show signs of wear, damage, or alteration
• Original packaging should be included whenever possible

Toddra reserves the right to refuse returns that do not meet these conditions.

Exchanges

We gladly accept exchanges for eligible products within the 30-day return period.

If you would like to exchange an item, please contact our customer support team before sending the product back so we can assist you with the process.

Return Process

Step 1 – Contact Our Support Team

Before returning an item, please contact us with:

• Your order number
• Reason for the return
• Photos of the product if damaged or defective

Contact Email

support@toddra.com

Step 2 – Return The Item

After approval, please mail your return to the following address:

Return Address

Toddra
6844 Bardstown Rd, #2361
Louisville, KY 40291
USA

Return Shipping Costs

Customers are responsible for return shipping costs.

A flat return shipping fee of $20.00 applies to all approved returns unless otherwise stated.

We recommend using a trackable shipping service, as Toddra is not responsible for lost or damaged return shipments.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

Refund Details

• No restocking fees
• Refunds are issued to the original payment method
• Refund processing time: within 7 business days

Depending on your financial institution, additional processing time may apply before the refund appears in your account.

Damaged Or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Our support team will work quickly to resolve the issue and provide an appropriate solution.

Non-Returnable Situations

Returns may not be accepted in the following situations:

• Products returned after 30 days
• Used or damaged items caused by customer misuse
• Missing original packaging or accessories
• Unauthorized returns without prior contact